Reporting a bug or a problem

A button that doesn't respond, an error message, a strange display? Don't panic: here's how to get help quickly.

Key points

• First, search the help center: the answer is often there

• For a bug, write to us from the help center (the help bubble at the bottom right)

• Attach a screenshot and copy the error message

• Describe what you were doing and what happened

First, look for an answer

Many issues already have their answer in the help center. Open it and type a few keywords (what you're trying to do, or the message displayed): you may find the solution in a few seconds.

Report the problem

If you can't find it, write to us from the help center. Describe the issue as clearly as possible, and add a screenshot: that's often what makes it possible to understand and fix it fastest.

The information that helps us fix it fast

For quick handling, indicate:

• What you were doing at the time of the problem (which page, which action)

• What happened and what you expected instead

• The exact error message (copied or as a screenshot)

• Since when it has been happening, and whether it's systematic or occasional

• If it concerns a client: the gallery in question and the client's email

• Your device/browser (computer or mobile, Chrome, Safari…)

In the meantime, a few good reflexes

Some issues are resolved in a few seconds:

• Reload the page

• Log out and then log back in

• Try another browser or private browsing

• Check your internet connection