A button that doesn't respond, an error message, a strange display? Don't panic: here's how to get help quickly.
Key points 💡
First, search the help center: the answer is often there
For a bug, write to us from the help center (the help bubble at the bottom right)
Attach a screenshot and copy the error message
Describe what you were doing and what happened
🔍 First, look for an answer
Many issues already have their answer in the help center. Open it and type a few keywords (what you're trying to do, or the message displayed): you may find the solution in a few seconds.
🐞 Report the problem
If you can't find it, write to us from the help center. Describe the issue as clearly as possible, and add a screenshot: that's often what makes it possible to understand and fix it fastest.
✅ The information that helps us fix it fast
For quick handling, indicate:
What you were doing at the time of the problem (which page, which action)
What happened and what you expected instead
The exact error message (copied or as a screenshot)
Since when it has been happening, and whether it's systematic or occasional
If it concerns a client: the gallery in question and the client's email
Your device/browser (computer or mobile, Chrome, Safari…)
🔁 In the meantime, a few good reflexes
Some issues are resolved in a few seconds:
Reload the page
Log out and then log back in
Try another browser or private browsing
Check your internet connection