Help Center

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Manage my orders

Track your orders, their status and payment, and understand the emails sent to your clients.

Each purchase creates an order that you track from your dashboard.

Key takeaways 💡

  • Order statuses: unprocessed, in preparation, shipped, completed, canceled

  • Payment status: unpaid, paid, refunded

  • You are notified of each new order

  • The client receives a confirmation (with invoice and download link)

📋 Track your orders

Each order displays its status (from « unprocessed » to « completed ») and its payment status. You update the status as processing progresses; the history keeps track of the changes. For an in-person payment, it's up to you to mark the order as paid.

📧 The automatic emails

  • To you: a new order notification (amount, client, gallery) with a link to the order.

  • To the client: a detailed confirmation, with their invoice as a PDF and, for automatic delivery, their download link.

Frequently asked questions

Am I notified of a new order? Yes, by email and notification.

Does the client receive an invoice? Yes, attached to their confirmation email.

How do I mark an order paid in person? From the order, update its payment status.

Going further

Paiements boutique en ligne : Stripe, commission et virements

Comprendre le paiement en ligne par Stripe : commission 3% frais Stripe, et quand l'argent arrive sur votre compte.

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