Smart survey: The smart survey: measuring client satisfaction

The smart survey is the engine behind the Review Booster: it measures your clients' satisfaction at the ideal moment and reports their feedback to you.

Key points

• A rating from 1 to 5 stars + an comment optional

• Triggers after a selection, a download or an order

• You customize the question and the threshold for redirection

• You are notified by email of each piece of feedback

Set up a custom question (for example "How was your photo session?"), choose a star threshold (from 1 to 5, default 3), and select the moments when the survey appears: after confirming the selection of favorites, after downloading a gallery or an image, or after an order.

When your client interacts with one of these triggers, a window opens with the question and a rating from 1 to 5 stars. The system then applies smart filtering logic:

• Rating equal to or above the threshold : your client is thanked and then automatically redirected to your external review page (Google, Trustpilot, etc.)

• Rating below the threshold : your client sees a free text field to leave you private feedback, which arrives only by email — never on a public platform

The smart survey is a feature included in all Paid Pelli plans.

Everything you need to know about the smart survey and the review booster

Customization options

Here are the customization and configuration options for the smart survey:

• Question asked to the client — free text, 500 characters max (default: "How was your photo session?")

• Message for lower ratings — the text shown when the rating is low, above the feedback field (default: "What could I improve?", 500 characters max)

• Redirection threshold — a number of stars from 1 to 5 (default: 3). Clients who give this rating or higher are redirected to your review page. The others see the private feedback field.

• Triggers — you tick the moments when the survey appears (combinable):

  • After the selection confirmation of favorites

  • After the download of a gallery or image

  • After an order

Your settings

You customize:

• The question asked (up to 500 characters)

• The message inviting feedback

• The threshold (1 to 5) that decides redirection to Google

• The triggers (selection / download / order)

You can at any time enable or disable the survey

Receiving feedback

Each response is notified to you by email : a congratulations message for a positive review, or the detailed feedback from the client when the rating is lower — useful to react quickly.

Frequently asked questions

When does the survey appear? After a confirmed selection, a download, or an order, depending on your triggers.

Can I change the question? Yes, as well as the feedback message and the threshold.

How am I informed of feedback? By email, with each response.

How does it relate to the Review Booster? It's the same system: the survey filters, the Review Booster sends satisfied clients to your review link (Google, Trustpilot, etc.)

Going further