The smart survey is the engine behind the Review Booster: it measures your clients' satisfaction at the ideal moment and reports their feedback to you.
Key points 💡
A rating from 1 to 5 stars + an comment optional
Triggers after a selection, a download or an order
You customize the question and the threshold for redirection
You are notified by email of each piece of feedback
Set up a custom question (for example "How was your photo session?"), choose a star threshold (from 1 to 5, default 3), and select the moments when the survey appears: after confirming the selection of favorites, after downloading a gallery or an image, or after an order.
When your client interacts with one of these triggers, a window opens with the question and a rating from 1 to 5 stars. The system then applies smart filtering logic:
Rating equal to or above the threshold : your client is thanked and then automatically redirected to your external review page (Google, Trustpilot, etc.)
Rating below the threshold : your client sees a free text field to leave you private feedback, which arrives only by email — never on a public platform
The smart survey is a feature included in all Paid Pelli plans.
Everything you need to know about the smart survey and the review booster ⬇
Here are the customization and configuration options for the smart survey:
Question asked to the client — free text, 500 characters max (default: "How was your photo session?")
Message for lower ratings — the text shown when the rating is low, above the feedback field (default: "What could I improve?", 500 characters max)
Redirection threshold — a number of stars from 1 to 5 (default: 3). Clients who give this rating or higher are redirected to your review page. The others see the private feedback field.
Triggers — you tick the moments when the survey appears (combinable):
After the selection confirmation of favorites
After the download of a gallery or image
After an order
You customize:
The question asked (up to 500 characters)
The message inviting feedback
The threshold (1 to 5) that decides redirection to Google
The triggers (selection / download / order)
You can at any time enable or disable the survey
Each response is notified to you by email : a congratulations message for a positive review, or the detailed feedback from the client when the rating is lower — useful to react quickly.
When does the survey appear? After a confirmed selection, a download, or an order, depending on your triggers.
Can I change the question? Yes, as well as the feedback message and the threshold.
How am I informed of feedback? By email, with each response.
How does it relate to the Review Booster? It's the same system: the survey filters, the Review Booster sends satisfied clients to your review link (Google, Trustpilot, etc.)
Booster d'avis : obtenir plus d'avis Google
Collectez automatiquement des avis 5 étoiles après chaque prestation pour dominer votre marché local.
